How to set up a one-stop-shop for integrated home-energy renovation?

Between 2017 and 2020, 13 organisations (municipalities, regions, energy agencies, private companies and installers’ cooperatives) from 11 European set up a renovation one-stop-shops.

This step-by-step guide summarises their learning and recommendations to help you kick start your own one-stop-shop for integrated home energy renovation. It answers questions such as:

• What does ‘one-stop-shop’ mean?
• What different one-stop-shop business models have been identified and tested?
• What are their (dis)advantages?
• How to design your own business model and business plan?
• What is the role of local and regional authorities in setting up a one-stop-shop? Can local one-stop-shops survive without public subsidies?
• The set-up: Where to start, what to expect, what to be careful about?

Moreover, the guide is complemented by a series of case studies from 11 European places. Each country and region is special. The starting points differ from one another. Therefore, each one-stop-shop is
unique.

If you are part of an organisation or local authority planning to launch a one-stop-shop, this guidebook is for you.